Returns and Refunds
Return and Refund Policy Details
1. How do I start a return or exchange?
To initiate a return or exchange, please contact us at help@concerttees.net. Be sure to include your order number, sizing information (if applicable), and your return address in your email. This ensures that your return or exchange is processed correctly and timely.
2. What is your return policy?
Our return policy lasts 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Are there any items that cannot be returned?
Yes, several types of goods are exempt from being returned, including:
Opened music (e.g., vinyl records, CDs)
• Perishable goods (e.g., food, flowers)
• Intimate or sanitary products
• Hazardous materials or flammable liquids/gases
• Gift cards
• Downloadable music or digital collectibles
If there is a quality issue with a vinyl record or CD, please contact us for assistance.
4. What is your exchange policy?
You may return your order for a refund or exchange as long as it hasn’t been washed or worn and is in the same condition as when it was sent. You can send it to the following address:
Return Address:
Concert Tees
Vincent Lima Returns
2602 Grissom Dr
Nashville, TN 37204
Please note that customers are responsible for return shipping costs, which are non-refundable.
5. How are refunds processed?
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within a few days.
6. What should I do if I haven’t received my refund?
If you haven’t received your refund after receiving approval, please:
• Double-check your bank account and credit card statements.
• Contact your credit card company or bank, as processing times can vary.
• If you still haven’t received your refund, contact us at help@concerttees.net.
7. Can I return sale items?
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
8. Who is responsible for return shipping costs?
Customers are responsible for paying return shipping costs. If you’re returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.
9. Are there any situations where only partial refunds are granted?
Yes, partial refunds may be granted in certain situations, including:
• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that
have been opened
• Any item not in its original condition, damaged, or missing parts for reasons not due to
our error
• Any item returned more than 30 days after delivery